• What payment methods are available?
• What shipping options are available?
• How secure is my online order?
• Can I order products other than listed in the website?
• When do I receive my order?
• I experienced problems in the payment procedure. Where do I inform?
• How to make payment other than USD and its correct rate?
• Can I send my order to different address than mine, like as a gift or so?
• Who is responsible for the shipment insurance?

What payment methods are available?

We accept Visa and Master cards online. You can pay by Money Gram, Western Union or Bank Transfer.

What shipping options are available?

We deliver the orders by air. In case of heavy and massive orders, rail and ship are available.

How secure is my online order?

Your orders will be carried out by Mongolia Travel Guide, a leading tour company, and we guarantee no loss of your payment information and card details.

Can I order products other than listed in the website?

You can order any product from Mongolia. Please contact our salesmen about your interested products.

When do I receive my order?

Mostly, your order will be carried out within one working day, however, handicrafts may take up to 7 working days and air shipping normally takes within 3 to 5 working days.

I experienced problems in the payment procedure. Where do I inform?

Please send your inquiry to http://www.mongoliatravelguide.mn/contact

How to make payment other than USD and its correct rate?

Our payment currency is based on USD and if you pay in currency other than USD, please visit http://www.mongoliatravelguide.mn/travel_guide/currency_converter where you can convert the currency to USD. Our currency converter tool is based on Yahoo.

Can I send my order to different address than mine, like as a gift or so?

Yes, it is possible. Please give us the detailed information and we will forward your greetings and words.

Who is responsible for the shipment insurance?

Your orders will be carried out by Mongol Post, whom we have agreement and your shipment insurance is included.